Tracking Status Indicates Delivered, but I Haven’t Received My Order

If you contact us at support@aardingswellness.nl, please include the following:

- Full address
- Phone number

While waiting for a customer service representative to get in touch, you can check if you have:

- Contacted other members of your household and immediate neighbours to see if anyone has safely set aside your package.
- Contacted the reception if you live in an apartment complex to see if they are holding your package. Some packages may not fit in your letterbox, so couriers often leave boxes at a manager’s office for safekeeping.
- Checked your letterbox: sometimes packages fit inside and are left there instead of being delivered to your door.

How Do I Track My Order?

You can track your order using the following link:

Tracking number samples: YT2132521272132112, 960863382

How Do I Return an Item?

If you wish to return or exchange your purchased item(s), please send them back to our warehouse for a refund or exchange. Refunds are offered on all priced items, and store credit is provided on a gift card for items purchased on sale.

Your return must arrive at our warehouse within 14 days of the date your package was delivered. It is your responsibility to send the items back to the return address on the package.

Please note that we do not offer a free return label. See the return address below and for more information on our return policy.

Contact us at support@aardingswellness.nl for your return address.

When Will I Receive My Order?

We understand that timely delivery is crucial for our customers and we do our best to ensure that your package is shipped as quickly as possible. However, please be aware that delivery times may vary depending on the courier and shipping method selected at checkout.

Once your package is in the hands of the courier, any delays or issues with delivery are no longer our responsibility. Rest assured, we provide estimated delivery dates in your order confirmation and on our shipping policy.

In the unlikely event that your package is lost, we will immediately offer a hassle-free replacement. Our goal is to ensure you receive your order and are satisfied with your purchase.

Why Is My Order Coming from China?

At Koop Kraam, we pride ourselves on offering the latest and most popular products to our Irish customers. Although we strive to source our products locally, we understand that there are times when we need to look to the global market to meet the demand for certain items. As a company registered in Ireland, we do our utmost to provide you with the best possible service and highest quality products, regardless of their origin. We are committed to ensuring your satisfaction and providing products you can enjoy and rely on.

I Ordered the Same Item Twice, What Should I Do?

Please contact us immediately at https://www.aardingswellness.nl/pages/contact or email support@aardingswellness.nl.

For faster assistance, please provide:

- Order number
- Email address used
- Shipping address if the order number is unknown
- Correct quantity, size, colour, and product

The excess amount will be promptly refunded to your account.

How Do I Cancel My Order?

Please contact us immediately at https://www.aardingswellness.nl/pages/contact or email support@aardingswellness.nl.

As we operate around the clock to ship your packages as quickly as possible, it is not always possible to cancel your order once it has been placed. If cancellation is not possible, you will need to return the order to our warehouse for a refund after delivery.

For faster assistance, please provide:

- Order number
- Email address used
- Shipping address if the order number is unknown

NOTE: Cancellations and changes to orders outside the allowed timeframe are no longer accepted or processed.

I Can’t Apply the Discount Code to My Order

Please contact us immediately at https://www.aardingswellness.nl/pages/contact or email support@aardingswellness.nl.

For faster assistance, please provide:

- Order number
- Email address used
- Received discount code

If the code is valid, we will refund the specified amount.

Damaged/Defective Item

Please contact us immediately at https://www.aardingswellness.nl/pages/contact or email support@aardingswellness.nl.

For faster assistance, please provide:

- Order number
- Email address used
- Description of the issue
- Video explaining the damage or missing parts

Once the damage is verified, you will receive a hassle-free replacement!

If I Have an Additional Question Not Answered on the Help/FAQ Page, How Can I Get Assistance?

You can go to the "Contact Us" page on our website and let us know your question and how we can help. Our team will respond to your query within an hour during business hours. You can also email us directly at support@aardingswellness.nl. Please remember to include your name, order number, and other relevant information so we can better address your question. We are committed to providing you with the best possible customer service and will do everything we can to assist you.